This Privacy Policy has been compiled to better serve those who are concerned with how their “Personally identifiable information (PII) is being used online. PII, as used in United States privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII in association with our website.

What personal information do we collect from the people that visit our website?

The information we may collect is as follows and the specific information we collect from each person will depend on the types of interactions and communications that are chosen by that person. We do not collect personally identifiable information from Renova Energy website visitors unless it is provided by them through interactions with the website.

• Full name
• Phone number
• Email address
• Physical address
• IP address
• Google Client ID (if available)

We may receive additional information voluntarily provided by you when requesting information about products and services offered by Renova Energy, submitting contact forms, or participating in the sales process.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form, or enter information on our site. We may also receive your information from partner websites and sources when you express interest in the products and services we offer by submitting your information to these sites.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To contact you regarding your interest or possible interest in the products and services provided by Renova Energy
• To administer a contest, promotion, survey, or other site feature.
• To send periodic emails regarding your business with Renova Energy or other products and services.
• To use in creating a more tailored online advertising experience

How do we protect visitor information?

Renova Energy protects user information through the use of industry-standard practices for ensuring the security of the information that users provide and that we collect from visitors to our website. The Renova Energy website makes use of an SSL certificate that encrypts the information sent to and sent from the server which hosts the website. This security measure ensures that any information that is transmitted between the website to the user from the web hosting server and any information that is transmitted from the user to the website/hosting server is encrypted.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Understand and save user’s preferences for website language
• Keep track of advertisements.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies entirely, some features may be disabled or not work correctly.

Third Party Disclosure

We do not, and will never, sell, rent, or trade your PII to outside parties. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Your PII may be shared with 3rd party services to provide a more tailored advertising experience. This includes an advertising method known as “retargeting.” For more information, please refer to our list of 3rd party services and how they’re used below.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting PII from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Once this Privacy Policy is created, we will add a link to it on our home page; or, as a minimum, on the first significant page after entering our website.
• Our Privacy Policy link includes the word “Privacy”, and can be easily found on the page specified above.
• Users will be notified of any privacy policy changes on our Privacy Policy.

NOTE: Because not all website visitors provide contact information and because the Renova Energy website does not make use of online features such as user accounts, Ecommerce, and specific types of products and services -services provided exclusively online- we are restricted and unable to notify all website users to changes in this Privacy Policy as we are not in possession of the information that would be required to do so. Every Privacy Policy update will be reflected in the date shown at the top of this document and can provide a reference for when the latest changes were implemented.

How does our site handle do not track signals?

The Renova Energy website does not directly track users as a first party, and as such, the Do Not Track signal is not responded to when present.

The Renova Energy website makes use of third-party services that may track user behavior when browsing the website. These third-party services each have their own privacy policy aside from ours. These third-party services are listed below.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under the age of 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur:

• We will notify the users via in-site notification within 1 business day and via email within 7 business days of any breach.
• We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. When users provide their email address or knowingly choose to sign up for email communication, we may make use of this information in order to:

• Send information, respond to inquiries and/or other requests or questions.
• Send follow-up reminder marketing emails to assist potential customers.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email.

Third-Party Services

Renova Energy makes use of third-party services to allow us to enhance the performance and experience when using the Renova Energy website. These third party services also allow us to personalize the advertising experience of those who visit the website, express an interest in the products and services we offer, or have contacted Renova Energy for more information and engage in transactions. The list below outlines which services we use and details as to what information and how information is used by these services.

Google Analytics & Visitor Activity Data Collection

We use Google Analytics and other third-party services to track how users interact with our website, measure advertising performance, and help provide insights into what improvements can be made to the website user interface design and experience. Data collected from users’ activity is always anonymized and does not provide for any method in which that behavior can be connected or associated with a specific user. Renova Energy has followed the guidelines provided by these third-party services for CCPA compliance to ensure that this data does not qualify as PII. The general data collected from user activity is as follows:

• The date, time, and duration of the visit
• Pages visited on the website and the length of time on each page
• Source of the visit to the website, including advertisements that have led a user to the Renova Energy website, such as the referring URL, visits from social media, organic search, etc.
• The state and/or country from which the user visited the website
• Device information which includes: type of device, language preference, screen color/resolution
• Actions such as page scrolling, clicks, content focus, phone calls made to Renova Energy, and activities related to filling out and submitting forms.
• Anonymized IP address

Services may also allow for prompting users to voluntarily participate in polls and surveys. These polls and surveys may contain various questions with information that is both required and not required to participate. Some of this information requested may be classified as PII however, any participation or information provided is at the discretion of the visitor and is clearly labeled and identified to the user. If a user does not interact with a poll or survey that they are asked to participate in, no data is collected or stored.

Phone Call Tracking

Renova Energy makes use of services that provide tracking when a phone call is made in response to visiting the website, email marketing, or online advertisements outside of the website. We also use call tracking for responses to offline advertising media sources such as print ads, magazine publications, newspapers, radio, and mail marketing. Not all phone numbers listed online or offline are subject to call tracking.

Call tracking allows us to determine the source of the phone call, measure the performance of advertising through various channels, as well as ensure customer service quality through call recording. All callers that are participating in a recorded call are notified by an audible message after initiating the call but before the call is connected to Renova Energy.

If you would prefer not to be recorded, please hang up and call Renova Energy through our direct line at 760-568-3413

Call tracking may involve capturing information that is classified as personally identifiable information and supplemental data. This includes:

• Name of caller (if available)
• Phone number of caller
• Time, date, and length of call
• Source of call (as listed in the sources above)

If the call was made via a tracking phone number from an online source, additional information may be collected, including:

• IP address
• Device type, operating system, and browser
• Source and time of website visit (if applicable)

Google Ads

Renova Energy uses the Google Ads platform as part of its marketing efforts. While Renova Energy does not directly share personally identifiable information with Google, Google Ads does use identifying information that it holds to provide you more targeted and accurate marketing. Renova Energy does not have access to this information, nor do we sell, share, or make available any consumer information with this service. However, we provide the ability for you to opt out of ad delivery called “retargeting.” To opt out, click the link below.

Please note: this action must be taken by individuals that make use of the Renova Energy website and cannot be initiated by Renova Energy, or its staff, nor is it completed with any CCPA requests.

Click to Configure Your Google Ads Preferences

Bing Ads

We use Bing Ads to deliver advertising that is tailored to individuals who have expressed interest in the products and services we provide. While we do not share PII with Microsoft or Bing, their platform allows for ad retargeting which may involve tracking by a third party or by making use of your information which was not provided by Renova Energy. As with Google Ads, we do not have access to this information, nor do we sell, share, or make available any consumer information with this service. We do, however, provide the ability for you to opt out of retargeting.

Please note: this action must be taken by individuals that make use of the Renova Energy website and cannot be initiated by Renova Energy, or its staff, nor is it completed with any CCPA requests.

Click to Opt-Out of Bing Ads Retargeting

Facebook Ads

Renova Energy uses Facebook Ads to deliver display targeted advertisements and lead generation forms served only on Facebook and Instagram (owned by Facebook). To provide this advertising experience, Renova Energy may share data that may be classified as personally identifiable with Facebook, which is then used to bring relevant ads to individuals who have previously contacted Renova Energy with interest in the products and services we offer. Facebook ads may also allow for targeted advertising through channels that use personally identifiable information that you may have provided on their platform. Any data that we use is provided by the individual. We do not buy, rent, or acquire the data used in this manner from outside sources and only employ any personally identifiable information provided to us by persons interested in the products and services offered by Renova Energy. Submitting a verified CCPA Right of Deletion request will remove the data we share with Facebook; however, to fully opt out of this type of advertising, we have provided a link below that allows you to define how Facebook uses your data, and by extension how Renova Energy may be allowed to advertise on their platform.

Please note: Opting out of information sharing by Renova Energy with Facebook and targeted ads does not guarantee that you will not be served advertisements from Renova Energy or solar energy products and services from other sources. However, your information and any direct advertising made possible by sharing this information with Facebook will cease. We will not use the information you provide here for marketing, sales, or to contact you.

Click for Instructions on How To Opt-Out of Facebook Retargeting

The California Consumer Protection Act

In 2018, the state of California passed the California Consumer Protection Act (CCPA), which provides for more control of PII by those who interact with the Renova Energy website, advertisements, or the company directly. We are committed in our dedication to transparency, honesty, and openness as it relates to our compliance with this legislation and provide the ability for individuals to easily submit CCPA requests to Renova Energy. We have provided a dedicated CCPA policy outline which explains in more depth what the CCPA is, your rights under the act, and the methods available for you to exercise your rights.

Click Here to View Our CCPA Policy

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

75-181 Mediterranean Ave. Palm Desert, CA 92211

privacy@renovaenergy.com